We kindly request users to read and fully understand the information provided.

Definitions Used in This Service

“Auramove” refers to the name used for this service, managed under Tipco F&B Co., Ltd., a legally registered company in Thailand. The office is located at No. 118/1, Tipco Tower, Rama 6 Road, Phaya Thai Subdistrict, Phaya Thai District, Bangkok 10400, including its subsidiaries and affiliated companies.

“Auramove” also refers to the application or software used for communication and submitting service requests. The user determines the request for purchasing and transporting products as per the provider’s objectives. It facilitates users who wish to purchase and transport goods more conveniently and quickly within a limited timeframe. The service is accessible via computers, laptops, tablets, mobile phones, or other similar devices.

“Service” means the service provided to users who wish to purchase and transport goods in accordance with the provider’s objectives. Requests for service are made through the Auramove website, including services provided by delivery drivers while performing services for users. The service fee is calculated per request per user, hereafter referred to as the “Service Provider.”

“User” refers to individuals who wish to use the service, whereby the provider carries out the transportation of goods based on the user’s request. Users may make requests for their own benefit or on behalf of others.

“Goods Transportation” refers to the agreement between the provider and the user for transporting goods, including food and beverages, covering the entire delivery process.

Goods will be delivered within 3-5 business days after payment confirmation by the customer.

User Obligations and Terms

Users agree to place orders as rightful owners or legally authorized representatives and fully accept the service provider’s terms and conditions. If users do not agree with these terms, they should refrain from using the service, exit the system, or cancel their registration on the Auramove website immediately.

Users must provide the following details in the designated fields on the Auramove website:

• Name, address, email, and mobile phone number of the user.
• Name, address, email, and mobile phone number of the recipient.
• Any additional details beyond the website’s specified fields can be added under “Notes” for the product or delivery address.

If users opt for cash-on-delivery, they are responsible for making full payment to the delivery provider.

Damage During Transportation

If an order sustains damage during transportation, the provider will promptly inform the user to discuss solutions, recommendations, or corrective actions. However, the provider reserves the right to decline actions that exceed its capacity, are unreasonable, or inappropriate.

If the user does not provide feedback on corrective actions within a reasonable period after being notified of loss or damage, the provider reserves the right to decide on an appropriate resolution without waiting for the user’s input. This may include re-shipping the item or returning it to the provider, with updates communicated to the user.

Additional costs incurred under these circumstances shall be borne by the user, except when the damage or loss is due to driver negligence or the provider’s failure to resolve issues promptly. In such cases, liability will be shared proportionately between both parties.

Exemptions from Service Provider Liability

The provider will not be held responsible for any loss or damage if the user is negligent in the following ways:

• Failing to provide order details such as buyer information, address, or payment details as required.
• Ordering incorrect items.
• Delivery delays due to third parties or external factors beyond the provider’s control (e.g., law enforcement inspections).

Claiming Compensation

Users must file claims within 24 hours of order completion. Claims submitted after this period will not be accepted.

• Each user may only claim compensation once per delivery trip, considered as one case.
• The provider will process each claim within 15 business days from the date of submission.
• The provider reserves the right to delay processing due to external factors beyond its control.

Compensation will be provided via bank transfer or replacement of the damaged item, as deemed appropriate by the provider.

Scope of Compensation

Users agree not to seek additional compensation beyond these terms, including:

• Personal or legal claims unrelated to the provider’s obligations.
• Fees, fines, additional expenses, or taxes incurred outside of the service agreement.
• Insurance or other expenses not covered in these terms.

Contact for Inquiries or Receipts

For inquiries or requests for receipts/tax invoices, users may contact 02-273-6868 during office hours:
Monday – Friday, 9:00 AM – 4:00 PM.

Use of the Auramove Website

By making a service request or using Auramove, users agree to abide by the provider’s objectives.

Users must not:

• Cause damage, devalue, or make Auramove unusable.
• Alter or modify website data fraudulently for personal or third-party benefits.
• Defame, harm the provider’s reputation, or cause loss of revenue through speech, writing, or advertising.

If such damages occur, the provider reserves the right to take legal action, including civil and criminal proceedings, and seek full compensation.

Modifications to Terms and Conditions

The provider reserves the right to modify these terms without prior notice. Users may check for updates on the Auramove website.